Privacy Policy

How we collect, use and protect your personal information.

Last updated: 10 November 2026

This policy explains how Signature Stays by JPQ collects, uses and protects your personal information when you visit this website, contact us, or ask to book one of our homes.

Who we are

Signature Stays by JPQ is operated by JPQ Properties LLC, a JPQ Capital LLC company, 1990 Main Street, Suite 750, Sarasota, FL 34236. JPQ Properties LLC is the data controller responsible for your personal information. You can contact us at info@jpqsignaturestays.com.

What we collect

• When you contact us or send a booking request: your name, email address, phone number (if you give it), the home you are interested in, your dates, the number of guests and anything else you choose to tell us.
• When you book directly with us: the details needed to confirm and manage your stay, payment details (handled by our payment processor; we do not store full card numbers), and, for the main guest, identity and background-check details. Every guest aged 18 or over is also asked to show photo ID before check-in.
• When you use this website: basic technical information such as your browser type, device and pages visited, collected through cookies and similar technologies (see Cookies below).

Why we use it

• To answer your questions and respond to booking requests.
• To confirm, manage and support your stay, including check-in details and help during your stay.
• To verify identity and complete a background check on the main guest, to keep our homes, neighbors and guests safe.
• To take payment and keep the records we need for accounting, tax and legal purposes.
• To keep this website working and secure.
• To send you news and offers, but only if you have opted in.

Legal bases and consent

Where data-protection laws require a legal basis, we rely on: taking steps you ask for before a booking and performing our booking agreement with you; our legitimate interests in running and protecting our homes and business; complying with legal obligations; and your consent, for example for marketing emails. Where we rely on consent, you can withdraw it at any time; this does not affect anything we did before you withdrew it.

Who we share it with

We only share personal information where it is needed for the purposes above:

• our payment processor, to take payments and refunds;
• booking and channel platforms we use to manage reservations and calendars, and the platform you booked through if you did not book directly;
• our screening provider, to carry out identity and background checks on the main guest;
• service providers who help us run the business (for example website hosting, email, cleaning and maintenance teams who need to know a stay is booked), under appropriate confidentiality terms;
• professional advisers, authorities or others where the law requires it or to protect our rights, property or safety.

We do not sell your personal information, and we do not share it for third-party advertising.

How long we keep it

We keep personal information only for as long as we need it for the purposes above. We keep enquiry emails and messages for up to 24 months after our last contact with you, unless we need them longer to meet a legal, tax or accounting obligation. Booking, payment and tax records are kept for as long as the law requires. Identity and background-check details are deleted within 30 days after check-out, or after a booking is declined, unless we need them longer for an incident, damage claim, dispute or legal requirement.

How we protect it

We use reasonable technical and organisational measures to protect your information, including secure (encrypted) connections to this website, access limited to people who need it, and trusted service providers. No method of sending or storing data is completely secure, but we work to protect your information and will act promptly if a problem occurs.

Your rights and choices

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you (access);
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, unless we must keep it by law;
• object to or ask us to limit certain uses, and ask for your information in a portable format;
• opt out of marketing at any time. We only send marketing if you opt in, and every marketing email includes an unsubscribe link.

To make a request, email info@jpqsignaturestays.com. We may need to confirm your identity first. We will not treat you differently for exercising your rights. You may also have the right to complain to your local data-protection authority.

Cookies

This website uses cookies that are needed for it to work and stay secure, and basic analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; some parts of the site may not work properly if you do. Our website does not currently respond to browser ‘Do Not Track’ signals.

Children

This website and our booking services are intended for adults. The main guest must be an adult, and we do not knowingly collect personal information directly from children. If you believe a child has sent us personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will take reasonable steps to let you know.

Contact us

JPQ Properties LLC, 1990 Main Street, Suite 750, Sarasota, FL 34236
Email: info@jpqsignaturestays.com